Terms and conditions
Using Rentra
Rentra helps customers discover and book farmhouses, villas and sports or play venues operated by property owners. The property owner operates the venue. Review the listing, house rules, activity, capacity, arrival instructions and cancellation tier before booking. The details accepted at checkout are saved with your booking.
Dates, times and availability
Farmhouse bookings can contain up to 10 visit start dates using the same slot and guest count. Sports venue bookings use an activity, date, start time and duration, with a requested court or resource where available. Follow the exact arrival and departure times shown in Asia/Kolkata. Separate or consecutive visits do not include access between visits. A slot name such as full day does not override the actual times shown.
Quotes, checkout and confirmation
A quote checks availability and prices without reserving inventory. Quotes and checkout holds are time-limited; the current default is 10 minutes. Your booking is confirmed only after Rentra verifies a captured payment and reserves the selected visits. Opening checkout, receiving a payment message or seeing a pending status does not confirm a booking. If the result is uncertain, check your booking or contact support before paying again.
Prices, fees and deposits
Prices are shown in INR. Rent includes applicable extra-guest charges. The current platform fee is 8% of rent, and brokerage is zero. Review the actual full or advance collection shown at checkout and any remaining balance. A security deposit is shown separately for each visit and is excluded from online checkout collection. Displaying a deposit does not mean Rentra collected it.
Test payments and refunds
The current online payment integration uses Razorpay Test. These transactions do not collect, refund or pay out actual bank money. New checkout attempts may be disabled while existing attempts and refund checks continue. A verified Test payment or refund is a sandbox outcome. Do not send a real transfer in response to a Test checkout or support message.
Changes, cancellations and accepted rules
The cancellation rules saved with each visit govern its estimate, including whether cutoffs use days or hours. Cancelling selected visits does not cancel other visits in the order. The current change process is cancellation under those rules followed by a new booking at current availability and prices. A support request does not change a booking or reserve replacement dates. New listing prices or rules do not rewrite accepted booking records.
Owner listings and access
Owners create private drafts, submit property and verification details, and use the review workflow before their properties are published. Owner and caretaker access depends on account status and assigned permissions. Do not share account credentials, OTPs or access codes. The approval and booking workflows do not guarantee a particular business outcome.
Arrival, reviews and support
Exact arrival details are available in authorized confirmed booking records. Reviews require an eligible completed visit with recorded handover, return and completion evidence; a Test payment alone does not prove a visit occurred. Reviews undergo publication checks. Support requests and replies are available in your account and are not live chat or an emergency service. No response deadline is promised.