Help and support

Your booking is confirmed only after Rentra verifies the Razorpay Test capture and reserves every selected visit. A payment window, bank-style Test message or pending status is not confirmation.

New payments can be disabled by Rentra. You can still browse and check dates. Existing payment attempts and refund checks continue; do not start a second payment to resolve an uncertain result.

Choose up to 10 visit start dates with the same slot and guest count. All times use the property timezone, Asia/Kolkata. Each visit has its own arrival and departure; separate or consecutive dates do not include access between visits.

Open the booking record, choose Cancel visits or change plans, select visits and review the estimate before confirming. Cutoffs apply to each visit. Only verified captured amounts can be refunded. A pending Test refund is not complete and no actual bank money is refunded.

Open a change request from your booking if you need help. Sending it does not change or cancel your booking, reserve replacement dates, or promise the old price. The current change path is cancellation under the accepted rules and a fresh booking at current availability and prices.

Exact arrival details are in your private confirmed booking record. They are not on public pages. For an arrival problem, check that record and contact the host; support requests are not live chat or an emergency service.

The quote shows rent and an 8% platform fee in INR, with the deposit separately. Test checkout collects the displayed full or advance amount, excluding the deposit. No actual bank money is taken in Razorpay Test. A listed deposit is not evidence it was collected.

Only the customer for an eligible completed real visit with recorded handover, return and completion evidence. A Test payment does not prove a visit occurred. Reviews of every score undergo the same publication rules.

Submit a privacy request from your account and use its support link to ask questions. A saved request or resolved conversation does not mean export or deletion is complete. Necessary booking, payment, audit and dispute records are reviewed separately.

Sign in, send a request and keep its saved reference. Return to Your support requests to read replies or add details. You can reopen a resolved conversation by replying. No response time or continuous attendance is promised.